FAQs
how long will it take for my order to be shipped?
- the vast majority of pieces are made to order, so please allow up to 5 working days for the order to be built and packaged. processing times may vary depending on order size or the number of current open orders - but i'll let you let you know if the processing time changes.
where do you ship to?
- due to the current state and issues with shipping fees/duties, etc - i am currently only offering delivery to the united kingdom. apologies for any inconvenience caused - i'm hoping this will change in the near future once circumstances in the world improve!
how long will my order take to get to me?
- i dispatch all orders via tracked 48 via royal mail; this service usually delivers the item within 2 working days. you will receive a tracking number once the order is on its way to you.
can i adjust the size / fit of the piece i have purchased?
- absolutely! please get in touch with me either via email (dollsnightsh@gmail.com), social media or the contact function on this website - and we can discuss further.
do you accept returns/exchanges?
- yes - returns and exchanges are accepted within 30 days of the purchase date.
can i cancel my order?
- cancellations are accepted within 24 hours of placing an order. please be advised that i cannot guarantee a cancellation if the request is submitted after this time period.
do you offer customs?
- yes! again, please get in touch to discuss further. please be aware that custom pieces usually require a deposit to secure the order - you can find more information on this on my instagram page.
do you offer trades?
- also yes! if you're a bit low on funds or would like to offer a service/item(s) in exchange for a piece from my site, please do get in touch - i'm happy to trade with other small businesses/artists. though, please keep in mind that art trades are at my discretion.
what materials do you use?
- all chainmail pieces are crafted with 304 and 315 stainless steel jump rings - which is sturdy, strong and does not tarnish. all other chains are made from stainless steel - as are the closure clasps i use.
- earring closures are made from 925 sterling silver, which is hypoallergenic and comfortable to wear.
- specific materials used for pieces can be found in the product description of each item!
do you offer a warranty?
- all of my items are built to last. in the rare event of a breakage or issue, please contact me and i can happily arrange a replacement/refund.
- every piece of my chainmail comes with a lifetime warranty - i endeavour to ensure all of my pieces are able to be worn to the grave.